Place of Business:
CivicPlus

Position Description:
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Position Description: 

The People Operations Specialist I reports to the Director of People Operations and is responsible for day-to-day support for People Team processes including the employee life cycle, data management, answering employee inquiries, benefits, and payroll support. The People Operations Specialist I will support the team by maximizing the employee experience through exceptional service delivery.

What makes being a People Operations Specialist exciting?

The opportunity to work cross-departmentally and connect with individuals at all levels of the organization.

Have the ability to work on independent projects that foster continual professional development.

Work with a team that values cross-training and preparing you for future growth

As a People Operations Specialist, you will:

Partner closely with the People Operations and partnering People Teams to document and execute HR operational processes and services, with a strong focus on employee experience and data integrity. You will provide operational support to both benefits and payroll teams by guiding employees through inquiries and contributing to related projects.

As the first point of contact for employee questions and employment verification requests, you will manage the HR ticketing inbox (Zendesk), escalating issues appropriately. You’ll be responsible for answering first-level benefits and payroll questions, supporting other Operations team members, and conducting regular audits such as Workers Compensation, payroll reports, and BLS reporting. You’ll champion cross-functional collaboration with Talent Acquisition, HRBPs, Payroll, Benefits, and hiring managers, maintain internal knowledge base articles, and identify process improvements through HR system automation. You’ll also assist with engagement, recognition, and wellness programs, support merger and acquisition activities, and contribute to the 401k audit and true-up process.

Additionally, you will oversee the onboarding and offboarding processes, including new hire orientation, I-9 verification, international paperwork, and processing employee changes. Assisting with the verification of payroll data, tax code maintenance, monthly benefit reconciliations, and the completion of payroll reporting to ensure compliance with local, state, and federal regulations.

Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

• 1-3 years of experience working on an HR, People Operations, or Payroll team.
• Bachelor’s degree in HR, business, or management related field preferred or equivalent experience.
• Experience in a fast-paced environment and ability to adapt to change easily.
• Purpose-driven, ambitious, and a positive attitude with a passion to learn.
• Ability to work independently but is also a team player who can jump in and support the team on a variety of topics and tasks.
• Detail-oriented with outstanding verbal and written communication skills.
• An eye for scalable solutions - you are always exploring new systems solutions in pursuit of increased efficiency and effectiveness for long term solutions.
• Ability to develop and maintain reliable process documentation.
• Strong organizational skills and an ability to prioritize effectively -- you can easily handle multiple tasks at the same time.
• Maintain discretion and confidentiality and can recognize what needs to be escalated.
• Experience with HRIS, Slack, Zendesk, and Microsoft Suite preferred.

Click here to apply.