Place of Business:
Tarrant County College

Position Description:
Reporting to the Chief Human Resources Officer, the Director of Benefits Programs plays a critical role in managing and leading a comprehensive range of benefits program for a large college district’s employees. This position demands a high level of expertise and rigor in overseeing standard and voluntary benefits plans, collaborative review of stipend payments, and Enterprise Resource Planning (ERP) system activities. Key responsibilities include maintaining and enhancing vendor relationships, staying abreast of evolving benefit offerings, managing complex system workflows, and ensuring rigorous technical procedures for report and data auditing. Additionally, this leadership position is tasked with the meticulous maintenance of the resource database, ensuring accuracy and compliance at all times. This role is pivotal in supporting the overall HR strategy and enhancing the employee experience across the district.

Duties & Responsibilities:

Essential Performance Requirements*

Accomplishes desired goals through a managed team by communicating job expectations, planning, monitoring, and appraising work completed by the team; ensures team support to user groups and leadership requests are consistently positive and prompt

Administers and maintains vendor relationships for employee benefit programs, including retirement plans, and institutionally offered benefits

Conducts auditing and workflow processing for stipend procedures, ensuring accurate and timely submissions, including continuous communication with the submitting department and, when necessary, throughout the College District

Assigns user profiles within the ERP system and the Resource Database, ensuring completion of role-specific and required training from appropriate departments, while managing timely Resource Database refreshes

Manages various annual processes, including benefit updates, sick leave bank enrollments, and 1095-C processing

Acts as a liaison between key departments and the Benefits team, collaborating on subjects such as assignment contracting (ACO), stipend procedures, and related policies

Assists with training or presentation sessions, including new supervisor orientation and stipend training; emphasizing relevant HR information, such as applicable policies, required ERP processes, and best practices

Leverages various systems to conduct regular and comprehensive audits to ensure data accuracy and integrity, while maintaining privacy and discretion with sensitive and confidential information

Produces a variety of scheduled and ad-hoc reporting, including data compiling and analysis for team performance, service delivery, etc.

Serves as the faculty assignment contracting (ACO) subject matter expert (SME), as they liaise between supported areas

Collaborates closely with the payroll and compensation teams to ensure the successful delivery of cross-functional work

General Supervision and Management

Provides resources consulting services for leaders and employees utilizing sound knowledge base of benefits-related policies and programs

Interprets TCCD policy and procedures for employees and leaders across the college

Encourages collaborative and facilitative methods of employee supervision and conflict resolution internally and for employee concerns related to benefits

Responsible for personnel management, evaluation and development of assigned administrative and professional-level direct reports, providing timely and accurate feedback to assigned direct reports

Service Excellence

Cultivates strong rapport with customers, internal and external stakeholders

Visibility requires maintaining a professional appearance and providing a positive image to internal and external customers/stakeholders

Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite

Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)

Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the Chief Human Resources Officer

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

Bachelor’s degree

Five (5) years’ working experience related to the Essential Performance Requirements

Three (3) years’ experience supervising personnel (e.g., managing and evaluating the performance of others)

Preferred Qualifications

Master’s Degree from an accredited institution

Degree in Human Resources, Business, Information Systems, Information Science, Statistics, Organizational Behavior, Sociology, Psychology, or a related field

At least two (2) year’s working experience administering program offerings by the Employee Retirement System of Texas (ERS) and/or administering program offerings by the Teachers Retirement System of Texas (TRS)

At least one (1) year’s working experience with Ellucian Colleague ERP software

At least two (2) year’s working experience with HR data and reporting programs

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