Place of Business:
Texas Christian University

Position Description:
The Senior Employee Success Consultant supports managers and individual contributors through objective coaching, problem-solving and decision-making assistance, guidance and skill-building to ensure employee success with people-related situations. The senior consultant is responsible for developing and executing programming related to onboarding and engaging new employees and other special projects as determined necessary for Human Resources to best serve staff and faculty campus-wide.

Duties & Responsibilities:

1. Serves as an initial contact to provide coaching and counseling for managers or individuals seeking guidance associated with relationship management, conduct or behavior.

2. Identifies and executes appropriate proactive training/coaching in partnership with EES or other campus SMEs to improve manager skills, achieve productive workplaces, or address performance issues of employees.

3. Supports, develops, and coaches managers and supervisors to manage employee success issues using University procedures and best practice, ideally resolving issues at department level where possible.

4. Provides direction on and ensures TCU policies, standards, and procedures are met, followed and maintained in accordance with Federal/State/Local laws.

5. Conducts effective and objective human resources workplace/ employment-related inquiries or assessments, or in partnership with Office of Institutional Equity; maintains clearly articulated, up-to-date documents related to disciplinary matters, including but not limited to notes, digital case files, incident reports, formal corrective action documents/plans and investigation reports.

6. Serves as a point of contact for hiring managers and newly hired staff employees to maximize success of acclimating new employees; helps organize pre-orientation logistics of new employees; communicates with hiring managers and presenters; coordinates targeted new employee orientation for units that hire large numbers at once as needed; coordinates Connection Coach program/mentoring for new employees.

7. Oversees and delivers employee orientation sessions and onboarding events for new employees and supervisors throughout the year; develops and maintains relevant content/curriculum and service delivery methods/materials; provides onboarding sessions for specific employee groups and managers.

8. Manages Page Up onboarding module and partners with HRIS to ensure accurate exchange of information between Page Up, PeopleSoft and any other enterprise data management systems or applications.

9. Ensures orientation, onboarding, and transition programs are accessible for ADA and language needs.

10. Collaborates with EES colleagues to evaluate with new employees and supervisors if a knowledge gap is the source of performance issues and determines shared-accountability performance improvement solutions using professional development plans (individual or departmental); follows up with 30/60/90 concern areas.

11. Facilitates communication and effective working relationships with employees/managers at all levels and functions; balances employee advocacy with stewardship of University's needs, goals and values; provides direction and support to TCU employees regarding complaints and issues; collaborates with managers and employees to improve work relationships, build morale, and increase productivity and retention.

12. Performs other related duties as assigned.

Minimum Qualifications:

• Bachelors’ degree in Business, Human Resources, Organizational Psychology, Labor Relations or related.

• 4 plus years’ experience in human resources, counseling, social work, conflict mediation or related including demonstrated experience managing people-related conflict, team dynamics or employment situations.

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